Support & FAQ

Click Sign Up at the top right. Enter your name, email, and a password. Your account is ready immediately.

Creating an account and browsing is free. A 7% Platform & Inspection Fee is charged per party only when a swap is successfully completed. This covers physical platform access, item inspection & condition verification, and secure repackaging at our warehouse. Shipping fees are calculated dynamically per swap via our courier partner and deducted upfront when a swap is accepted.

Almost anything in good condition — electronics, fashion, sports equipment, collectibles, books, home appliances and more. Max item weight 5kg. Min declared value RM50. Prohibited: weapons, illegal goods, counterfeit items, live animals.

All listings on ReSwaps are Warehouse Protected by default. Both parties ship to our warehouse first — we verify condition before dispatching to the other party. This protects everyone from misrepresentation.

A minimum of 4 photos is required. You can upload up to 10. Clear, well-lit photos from multiple angles increase your chances of receiving offers.

Your item must be valued within ±20% of the target listing's declared value. E.g. if an item is listed at RM200, your item must be between RM160–RM240.

Yes — go to My Listings, view the listing, then click Edit. Declared value can only be edited within 24 hours of listing and within ±20% of original.

Go to My Listings, view the listing, and click Remove. Listings in an active swap cannot be removed.

Both parties ship their items to the ReSwaps warehouse. Once both items are received and verified, we dispatch them to the respective parties.

J&T Express, Pos Laju, or GDex. Enter your tracking number on the swap page after dropping off at any outlet.

Typically 5–10 days — 2–3 days inbound, 1–2 days warehouse verification, 2–3 days outbound. Varies by courier speed and location.

Cancellation requires mutual agreement. Once both parties have shipped to the warehouse, cancellation is no longer available — raise a dispute instead.

Go to Credits from the top navigation. Select an amount and proceed to payment. Credits are added instantly after confirmation.

Shipping fees are deducted upfront when a swap is accepted. The 7% Platform & Inspection Fee is deducted on completion once both parties confirm receipt. Parcel insurance (5%, if applicable) is also deducted on completion.

Credits are non-refundable once purchased. If a swap is cancelled, any held fees are returned to your balance.

Go to the swap detail page and click Raise Dispute within the dispute window (72 hours after dispatch). Describe the issue and upload evidence.

Our team reviews evidence and issues a decision within 5–10 business days.

Submit a support ticket above with category "Dispute Follow-up" and include your swap ID.

Go to your profile settings. Password reset is available from the login page if you have forgotten it.

No. One person, one account. Multiple accounts violate our Terms of Service and may result in permanent banning.

Submit a support ticket with category "General Enquiry" and include the username or listing ID.

Banned accounts lose access immediately. Credit balance is forfeited for Terms of Service violations. Submit a ticket to appeal within 14 days.